Privacy Policy

Last updated: 17 September 2025

1) Who We Are

This Privacy Policy explains how Secrets Holidays (“we”, “us”, “our”) collects, uses, shares, and protects your information when you use our website, contact us, or book our travel services. We operate from F-294, Sector-63, Noida, Uttar Pradesh-201301, India. You can reach us at +91-9599294436 or neha@secretsholoidays.in.

2) Scope

This Policy applies to information we collect through our website, emails, phone/WhatsApp, social media pages, and in the course of providing travel planning, booking, and support services. By using our services, you agree to the practices described here.

3) Information We Collect

  • Information you provide: name, contact details, travel preferences/itineraries, passport/ID details (if required for bookings), special requests (e.g., meal/room type), billing and limited payment data (we use payment partners and do not store full card numbers).
  • Automatically collected: device and browser info, IP address, pages viewed, referral URLs, and cookie identifiers to improve site performance and personalize content.
  • From third parties: airlines, hotels, DMCs, GDS/booking systems, payment gateways, analytics/advertising partners, and social media platforms when you interact with our pages or ads.

4) How We Use Your Information

  • Plan and fulfil travel services you request (quotations, bookings, invoicing, support).
  • Communicate about itineraries, changes, alerts, and customer support queries.
  • Improve our website, services, and user experience; detect and prevent fraud.
  • Send offers and updates (you can opt out anytime).
  • Comply with legal obligations and enforce our terms.

5) Legal Bases

Where applicable, we process your information based on one or more of: consent, performance of a contract (to deliver your bookings), legitimate interests (service improvement, security), and legal compliance.

6) Cookies & Tracking

We use cookies and similar technologies for essential site functions, analytics, and (where used) personalized ads. You can control cookies via your browser settings. If you implement a cookie banner, link its preferences here.

7) Sharing Your Information

  • Service providers & partners: airlines, hotels, visa agents, ground handlers, insurance providers, payment processors, IT/hosting, analytics and marketing tools, solely to deliver services.
  • Legal & compliance: government or law enforcement where required by law.
  • Business transfers: in the event of a reorganization or sale of our business assets.

8) International Transfers

Travel bookings often require sharing your data with partners located outside India and your home country. We take reasonable steps to ensure recipients protect your information appropriately.

9) Data Retention

We retain personal data only as long as necessary for the purposes set out in this Policy, including legal, accounting, or reporting requirements (for example, tax and invoicing records).

10) Security

We use reasonable technical and organizational measures to protect your information. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

11) Your Rights

Subject to applicable laws (including India’s Digital Personal Data Protection Act, 2023), you may have rights to access, correct, update, delete, and limit the use of your personal data, and to withdraw consent where processing is based on consent.

If you are located in the EU/UK, you may also have rights under GDPR/UK GDPR, including data portability and the right to object to certain processing. California residents may have rights under the CCPA/CPRA.

To exercise any rights, contact us using the details below. We may need to verify your identity before acting on your request.

12) Marketing Communications

You can opt out of promotional emails by using the “unsubscribe” link or contacting us. For WhatsApp/SMS promotions, we rely on your explicit opt-in consent; reply “STOP” to opt out.

13) Children’s Privacy

Our services are not directed to children under the age required by local law without parental/guardian consent. We do not knowingly collect data from children without appropriate authorization.

14) Third-Party Sites

Our website may link to third-party websites. We are not responsible for their privacy practices. Review their policies before providing personal data.

15) Changes to This Policy

We may update this Policy from time to time. The “Last updated” date above indicates the latest revision. Material changes will be communicated via our website or by direct notice where appropriate.

16) Contact & Grievance Redressal

For questions, requests, or complaints about this Policy or your data, contact:

Secrets Holidays
F-294, Sector-63, Noida, Uttar Pradesh-201301, India
Phone: +91-9599294436
Email: neha@secretsholoidays.in

Grievance Officer (India):
[GRIEVANCE OFFICER NAME]
Email: [GRIEVANCE OFFICER EMAIL]
Phone: [GRIEVANCE OFFICER PHONE]

This policy is provided for general informational purposes and does not constitute legal advice. Please consult counsel to ensure compliance with applicable laws and sector-specific requirements.