These Terms & Conditions (“Terms”) govern your access to and use of the website, communications, and travel services provided by Secrets Holidays (“we”, “us”, “our”). By using our website or booking a service, you agree to be bound by these Terms and our Privacy Policy.
Secrets Holidays, F-294, Sector-63, Noida, Uttar Pradesh-201301, India. Phone: +91-9599294436, Email: neha@secretsholoidays.in.
You must be at least 18 years old and capable of entering into a binding contract. When booking on behalf of others, you represent that you have authority to accept these Terms for each traveler.
We act as a travel organizer/agent for third-party suppliers (airlines, hotels, DMCs, transport, activities, visa facilitators, insurance providers, etc.). Your contract for individual components may be with the relevant supplier(s). Supplier terms (including fare rules and cancellation policies) apply in addition to these Terms.
Change/cancellation requests must be sent in writing to us. Fees depend on supplier rules plus our service fee (if applicable). Certain fares/rates are strictly non-refundable and non-changeable. No-shows typically forfeit 100% of the price.
Suppliers may modify schedules, routes, or services. If a significant change or cancellation occurs, we will assist with alternatives or refunds as per supplier policy. Our liability is limited to amounts received by us for the affected component, subject to Section 19.
Refund eligibility and timelines are governed by supplier rules. Where a refund is approved, allow [7–21] business days after we receive the refund from the supplier to process it to your original payment method, net of non-refundable amounts and fees.
You are responsible for valid passports, visas, transit visas, health documents, and compliance with destination/airline requirements. We can assist with guidance, but final responsibility rests with the traveler. Entry is at the discretion of border authorities.
Check health advisories, vaccination requirements, and local conditions before travel. We strongly recommend comprehensive travel insurance covering medical, trip cancellation/interruption, baggage, and personal liability. Supplier/foreign policies may apply.
Please inform us in writing of any mobility, medical, or dietary needs at the time of enquiry/booking. We will pass requests to suppliers but cannot guarantee fulfillment.
You must comply with local laws, supplier policies, and reasonable instructions of guides/crew. We may refuse service or terminate arrangements (without refund) if your behavior poses safety risks, causes distress, or damages property.
Website content, logos, and materials are owned by or licensed to us. You may not copy, distribute, or create derivative works without permission. Do not use the site for unlawful activities, scraping, or security breaches.
If you submit reviews, photos, or content, you grant us a non-exclusive, royalty-free, worldwide license to use and display such content for marketing and service improvement. You are responsible for ensuring you have rights to share the content.
Our data practices are described in our Privacy Policy, including cookies, marketing communications, and rights under applicable laws (e.g., India’s DPDP Act, 2023).
We are not responsible for failure or delay due to events beyond reasonable control, including but not limited to acts of God, pandemics/epidemics, natural disasters, war, terrorism, labor disputes, government orders, power/IT outages, or supplier insolvency.
Promotional offers are time-bound and subject to specific terms. Vouchers/credits are non-transferable, cannot be exchanged for cash, and expire as stated.
These Terms are governed by the laws of India. Courts at Noida, Uttar Pradesh shall have exclusive jurisdiction. You agree to first attempt amicable resolution by contacting us. (If arbitration is preferred, update this clause accordingly.)
We may update these Terms from time to time. The “Last updated” date reflects the latest revision. Continued use of our services constitutes acceptance of the updated Terms.
If any provision is held invalid, the remainder remains in effect. Our failure to enforce a provision is not a waiver. You may not assign your rights without our consent. These Terms, together with your itinerary/voucher and supplier terms, constitute the entire agreement.
Grievance Officer (India):
[GRIEVANCE OFFICER NAME]
Email: [GRIEVANCE OFFICER EMAIL]
Phone: [GRIEVANCE OFFICER PHONE]
This document is for general informational purposes only and does not constitute legal advice. Please consult counsel to tailor these Terms to your specific operations and compliance requirements.